We are committed to ensuring your satisfaction with our refurbished iPhones. Our returns policy is designed to provide you with a hassle-free experience.
Eligibility for Return: You may return any product within 30 days from the date of purchase. To be eligible for a return, the item must be in the same condition that you received it, with no significant signs of wear and tear, and in its original packaging.
Return Process:
Step 1: Contact our customer service team within 30 days of receiving your order to initiate the return process. Provide your order number and the reason for the return.
Step 2: Our team will provide you with a return authorization number and detailed instructions on how to return the item.
Step 3: Pack the item securely in its original packaging, including all accessories, manuals, and any other items that came with the product.
Step 4: Ship the item back to us using the return shipping label provided.
Refunds: Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping costs.
